"Time Unboxed: Your Journey, Your Way"

Privacy Policy

Hygee Travel & Concierge Services Pvt Ltd Privacy Policy

Introduction Hygee Travel & Concierge Services Pvt Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hygeeconcierge.com, and use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

  • Personal Data: We may collect personally identifiable information, such as your name, email address, phone number, and payment information when you register on our site, place an order, subscribe to our newsletter, or fill out a form.

  • Non-Personal Data: We may collect non-personal information such as browser type, version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

2. How We Use Your Information

  • To personalize your experience and respond to individual needs.

  • To improve our website and services based on the information and feedback we receive from you.

  • To process transactions and send periodic emails regarding your order or other products and services.

  • To administer a contest, promotion, survey, or other site features.

3. Information Sharing and Disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Security We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5. Cookies Our site may use cookies to enhance user experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

6. Your Consent By using our site, you consent to our Privacy Policy.

7. Changes to Our Privacy Policy We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page.

8. Contact Us If you have any questions about this Privacy Policy, please contact us at connect@hygeelfe.com

Terms & Conditions

Hygee Travel & Concierge Services Pvt Ltd Terms & Conditions

Introduction Welcome to Hygee Travel & Concierge Services Pvt Ltd ("Company", "we", "our", "us"). These Terms & Conditions ("Terms", "Terms of Service") govern your use of our website located at www.hygeelfe.com (together or individually "Service") operated by Hygee Travel & Concierge Services Pvt Ltd.

1. Acceptance of Terms By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

2. Services We provide travel planning, concierge services, and other related services. The detailed description of our services is available on our website.

3. Eligibility You must be at least 18 years old to use our Service. By using our Service, you warrant that you have the right, authority, and capacity to enter into this agreement and to abide by all of the terms and conditions of this agreement.

4. Orders and Payments All payments must be made through our secure payment gateway. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Cancellation and Refund Policy Please refer to our Refund Policy for details on cancellations and refunds.

6. Intellectual Property The Service and its original content, features, and functionality are and will remain the exclusive property of Hygee Travel & Concierge Services Pvt Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries.

7. Limitation of Liability In no event shall Hygee Travel & Concierge Services Pvt Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

8. Changes to Terms We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

9. Contact Us If you have any questions about these Terms, please contact us at connect@hygeelfe.com.

Refund Policy

Hygee Travel & Concierge Services Pvt Ltd Refund Policy

1. Cancellation by the Client

  • Travel Packages: Cancellations made 30 days or more in advance of the service date will receive a full refund. Cancellations made within 15-30 days will incur a 50% fee. Cancellations made within 14 days or less will not be eligible for a refund.

  • Concierge Services: Cancellations made 7 days or more in advance will receive a full refund. Cancellations made within 3-6 days will incur a 50% fee. Cancellations made within 2 days or less will not be eligible for a refund.

2. Cancellation by Hygee Travel & Concierge Services Pvt Ltd We reserve the right to cancel any booking at any time. In such cases, we will offer a full refund or an alternative arrangement.

3. Refund Process To request a refund, please contact us at connect@hygeeconcierge.com. We will process your refund within 7-10 business days. The refund will be credited back to the original payment method used at the time of booking.

4. Non-Refundable Services Certain services may be non-refundable as stated at the time of purchase. These include, but are not limited to, special promotions and custom itineraries.

5. Force Majeure We shall not be liable for any failure to perform, or delay in the performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

6. Contact Us For any questions regarding our Refund Policy, please contact us at connect@hygeelfe.com.